Welcome to Savia Collections! We’ve swapped the “legalese” for plain English so you know exactly how we work and how we protect you. By using our website, you’re agreeing to these terms, which form a legal contract between you and Savia Collections.
1. Are You Eligible?
To shop with us or create an account, you must be at least 18 years old. By using the site, you confirm you have the legal right to enter into this agreement. If you are shopping from outside India, please ensure you are following your local laws.
2. Your Account & Security
Your account is your responsibility.
- Keep it Secret: You are responsible for keeping your password safe. If you think someone else has accessed your account, email us immediately at info@savia.org.in.
- Be Honest: If we find that account information is false or incomplete, we reserve the right to suspend your account to protect our community.
3. Shopping with Us (Products & Pricing)
We try to be as accurate as possible, but here is the fine print:
- “As Is”: Products are sold based on availability. While we use high-quality photography, colors may vary slightly depending on your screen settings.
- Pricing: Prices can change at any time. The price you see at checkout is the final price for that transaction.
- Sizing: Every body is unique! Please check our Sizing Guide before ordering, as “fit” varies by fabric and style.
4. How to Treat Your Savia Pieces
To keep your clothes looking new:
- Follow the Wash Care instructions on the label.
- Pro Tip: Natural dyes (like reds and blues) may bleed. Always wash similar colors together and dry them inside out in the shade.
5. Rules of the Road (User Conduct)
We want Savia to be a positive space. You agree not to:
- Use “bots” or “spiders” to scrape our data or designs.
- Impersonate someone else or try to solicit money from other users.
- Post anything offensive, sexist, or racially insensitive in our review sections or to our support team.
- Sell counterfeit versions of our products (we take Intellectual Property very seriously!).
6. Our Rights & Property
Savia Collections owns all the designs, logos, and photos on this site. You’re welcome to browse, but you cannot copy, modify, or use our content for your own commercial gain without our written permission.
7. Limitation of Liability
While we strive for perfection, we aren’t liable for:
- Technical glitches, server downtimes, or bank payment failures.
- Indirect losses (like “loss of profit”). Our maximum liability to you is limited to the amount you actually paid for the product in question.
8. Grievance Redressal (Consumer Protection)
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have a dedicated system for your complaints.
Grievance Officer:
- Email: info@savia.org.in
- Timeline: We will acknowledge your complaint within 48 hours and aim to resolve it within one month.
9. Ending Our Relationship
You can close your account at any time through your settings. We also reserve the right to suspend accounts if these terms are violated. Even if the account is closed, the sections regarding Intellectual Property and Liability still apply.